Puzzlets Debugging

Need a Firmware Update?

1. Download the firmware update.

2. Extract the downloaded zip folder (Right-click >> Extract).

3. Plug in your Play Tray.

4. Open the extracted folder and run "Windows-Firmware-Updater.exe" on Windows (find in "__MACOSX" instead if one a Mac).

Need a Firmware Update?

1. Download the firmware update.

2. Extract the downloaded zip folder (Right-click >> Extract).

3. Plug in your Play Tray.

4. Open the extracted folder and run "Windows-Firmware-Updater.exe" on Windows (find in "__MACOSX" instead if one a Mac).

Puzzlets Game Not Running?

1. Make sure your Puzzlets board is NOT plugged in to your device. It connects via Bluetooth, and using a wired connection disrupts its Bluetooth connection. It can still be plugged in to charge with no issue.

2. Make sure Bluetooth is enabled on your device.

3. Press the reset button in the upper-left corner of the Play Tray.

4. After running the game, place a Puzzlet piece from the game onto the board. For example, if you are playing Cork the Volcano, try placing Rus the Dinosaur on one of the spaces on the Puzzlets board.

5. If this starts the game but the Play Tray does not work, try checking other nearby Play Trays to see if it synced with those instead.

6. If this does not work, try 5 or 10 minutes later.

7. If the issue persists, contact our support at support@digitaldreamlabs.com

Puzzlets Game Not Running?

1. Make sure your Puzzlets board is NOT plugged in to your device. It connects via Bluetooth, and using a wired connection disrupts its Bluetooth connection. It can still be plugged in to charge with no issue.

2. Make sure Bluetooth is enabled on your device.

3. After running the game, place a Puzzlet piece from the game onto the board. For example, if you are playing Cork the Volcano, try placing Rus the Dinosaur on one of the spaces on the Puzzlets board.

4. If this starts the game but the Play Tray does not work, try checking other nearby Play Trays to see if it synced with those instead.

5. If this does not work, try 5 or 10 minutes later.

6. If the issue persists, contact our support at support@digitaldreamlabs.com

Want a Personal Version of Our Puzzlets Games?

Digital-Only Copies of All Puzzlets Games Now Available!

You can find each of these games on Steam or here.

Want a Personal Version of Our Puzzlets Games?

Digital-Only Copies of All Puzzlets Games Now Available!

You can find each of these games on Steam or here.