Troubleshooting Connection Issues

Most Common Issues & Solutions


  • Connector.

    Play Tray Won't Connect to Tablet

    Perform a FULL RESET of Play Tray (see photo on right). If that doesn’t fix the connection, reset your tablet (see your device’s documentation on how to reset it)

  • Connector.

    Play Tray Won't Connect to Mac Computer

    Unplug the Play Tray from your Mac, then perform a FULL RESET of Play Tray (see photo on right). If that doesn’t fix the connection, reset your Mac

  • Connector.

    Play Tray Still Won't Connect to Anything

    Make sure that your Play Tray is running the latest version of firmware. Please review our Firmware Updater Guide to ensure you are up to date.


Specific Issues & Solutions

  • Play Tray on
  • Tablet/Phone

Trying to connect to Puzzlets apps (i.e. Cork the Volcano) and having difficulty?

Tablet/Phone App Bluetooth Troubleshooting >

  • Play Tray on Mac

Trying to connect to Puzzlets apps (i.e. Cork the Volcano) and having difficulty? The Play Tray is designed to be compatible with Mac OSX 10.8+

Mac App Troubleshooting >

  • Windows Firmware Updater

Trying to update your Play Tray on your Windows computer and having issues?

Windows Firmware Troubleshooting >

  • Mac Firmware Updater

Trying to update your Play Tray on your Mac and having issues?

Mac Firmware Troubleshooting >

need additional support?

If you are still experiencing connection issues after following these instructions, email customer support or call 724.305.4314