Troubleshooting Playing on Macs
Update Play Tray
Must Use USB & OSX 10.8+
Play Trays only work on Mac OSX 10.8+. Every Mac in the past few years runs at least OSX 10.8+
Unplug The Play Tray
Make sure the Play Tray is disconnected from your Mac.
Use a paperclip to press the reset button on the top left of the Play Tray.
If you are in full-screen mode, press the escape key to quit any Puzzlets app (i.e. Cork the Volcano).
Plug In The Play Tray
Use the USB cable to connect your Play Tray.
Open any Puzzlets app and see if the app automatically connects to the Play Tray. If not, continue to step 6.
Check for Faulty USB Cable
Use another micro USB cable. You can test USB cables on other devices you know work. USB micro cables are very common for all devices that contain rechargeable batteries.
Check for Faulty USB Connection
Use a working micro USB cable (outlined in step 6), then perform a USB check on your Mac:
Mac USB Check
Open Terminal App
You can find this in your Applications folder.
Enter Command in Terminal
Check Results for Product ID
You are looking for Product ID: 0x097d. If you do not see this, use the link below to contact customer support
Troubleshooting USB Connection
If you are still experiencing connection issues after following these instructions, email customer support or call 724.305.4314